Keertiman operates a structured grievance redressal mechanism in full compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Our priority is that every grievance is treated with seriousness, fairness and resolved within the prescribed timeline.
Our Grievance Redressal Officer
Sandeep Sinha
Grievance Redressal Officer, Keertiman
📧 grievance@keertiman.com
📞 +919174847010
🏢 Mahasamund, Chhattisgarh, India
The Grievance Redressal Officer is a resident of India, as required under Rule 11.
What Grievances You Can Raise
- Any objection regarding content published on our website
- Factual error or wrong information
- Defamation, insult or personal attack claims
- Privacy / data protection issues (under DPDPA, 2023)
- Report of hateful, obscene or criminal content
- Any objection to content covered under Rule 3(1)(b) of the IT Rules, 2021
- Copyright infringement (detailed process at DMCA page)
- Objectionable content involving minors or women (24-hour response guaranteed)
How to Register a Grievance
Option 1: Email (Recommended)
Send an email to grievance@keertiman.com with the following details:
- Your full name and contact details
- URL or link of the disputed content
- A clear description of your objection
- Which legal / policy provision you believe has been violated
- Any supporting documents, screenshots or evidence
- The remedy you are seeking (removal, correction, clarification)
Option 2: Contact Form
Select "Grievance" as the subject on our Contact form.
Option 3: Post
A written grievance can also be sent to our registered office address:
Keertiman
Mahasamund, Chhattisgarh, India
Subject: "Grievance Redressal — IT Rules 2021"
Our Response Timeline
| Stage | Timeline | Legal Provision |
|---|---|---|
| Acknowledgement of receipt | 24 hours | IT Rules 2021, Rule 3(2)(a)(i) |
| Resolution of grievance | 15 days | IT Rules 2021, Rule 3(2)(a)(ii) |
| Emergency content (nudity, sexual acts, minors) | 24 hours | IT Rules 2021, Rule 3(2)(b) |
Our Decision and Action
- Removing the content or disabling access to it
- Publishing a correction note
- Providing a detailed clarification to the complainant
- Warning of disciplinary action to the author / user
- Suspending a contributor account in case of repeat violations
- Rejecting the grievance with proper explanation if found baseless
If You Are Not Satisfied with Our Decision
1. Ministry of Information and Broadcasting
A three-tier grievance redressal framework is established under Rule 13 of the IT Rules, 2021.
Grievance portal: www.mib.gov.in
2. Data Protection Board of India
For matters related to personal data (under DPDPA, 2023).
3. Press Council of India (PCI)
For grievances related to editorial standards: presscouncil.nic.in
4. Cyber Crime Reporting Portal
For criminal content: cybercrime.gov.in
What We Cannot Do
- Content published on third-party websites or social media platforms
- Matters pending in court — unless directed by a court
- Opinion and commentary that is within legal limits
- Reports based on verified facts — unless new information is presented
Transparency Report
We annually publish a public report of grievances received, action taken and trends — maintaining data confidentiality.
Warning Against Malicious Grievances
Knowingly false or malicious grievances may invite legal action. Please submit only genuine, evidence-based grievances.